Refund policy
Returns, Exchanges & Shipping
At Dione, every piece is thoughtfully created with care and intention. We encourage you to review your order carefully before completing your purchase. To maintain the quality and integrity of our garments, we currently offer exchanges and store credit only. We do not offer refunds.
Exchanges
If you wish to exchange your item, please contact us within 3 business days of receiving your order.
To be eligible for an exchange, your item must be:
- Unworn, unwashed, and in its original condition.
- Returned with all original tags attached.
- Free from marks, stains, odours, alterations, or damage.
If We Made a Mistake
If you receive an incorrect or faulty item, we’ll make it right.
Dione will cover all return shipping costs. Once your return has been received and inspected, we’ll process your exchange and ship your replacement to you at no additional cost.
Size Exchanges & Customer-Initiated Returns
If you would like to exchange your item for a different size or for any reason unrelated to a manufacturing fault or order error, the return shipping cost is the customer’s responsibility.
Returns must be sent via a PUDO Locker.
Once your return has been received and approved, please allow 2–3 business days for processing. You will receive store credit equal to the value of the returned item, which can be used towards your replacement order.
As part of your exchange, Dione will ship your replacement order free of charge.
Please note that original shipping charges are non-refundable.