Shipping policy

Shipping & Delivery

At DîONE, we carefully prepare every order before it makes its way to you. Please review the delivery options and timeframes below before completing your purchase.

Order Fulfilment

Orders are processed and prepared for dispatch within 2-4 business days after your order is placed.

Once your order has been dispatched, you will receive tracking information via the contact details provided at checkout.

Delivery Options

Door-to-Door Delivery: R70
Estimated delivery: 1–3 business days after dispatch

Your order will be delivered directly to the delivery address provided at checkout.

PUDO Locker Delivery: R60
Estimated delivery: 2–3 business days after dispatch

Your order will be delivered to your selected PUDO locker for collection.

Delivery Area

DîONE currently offers nationwide delivery within South Africa only. We do not currently offer international shipping.

Delivery Times

Delivery timeframes are estimates and begin once your order has been dispatched. Delivery may take longer during peak periods, public holidays or due to circumstances outside of DîONE’s control.

Please ensure that your delivery details are accurate and complete when placing your order. DîONE cannot be held responsible for delays or additional costs caused by incorrect or incomplete delivery information.

Delayed Orders

If your order has exceeded the expected delivery timeframe, please contact us at hello@dionetoile.co.za with your order number and we will assist you.

Important

Once your order has been handed to the courier, DîONE is not responsible for delays caused by the courier. However, we will do our best to assist you with any delivery-related queries.

For any shipping enquiries:
069 632 116
hello@dionetoile.co.za